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We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone. Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
Orders normally shipped via Fedex within 48 hours when placed Monday-Friday. Please refer to the checkout page for cost of shipping on orders under $75 before tax or any orders over $75 specifying any other shipping options than ground. All orders over $75 before tax will be receive Free Ground Shipping to the continental US. We apologize in advance, but Masibikes does not currently ship products internationally.
We offer a 30 day Money Back Guarantee on every product we offer unless specified under the product description or title. Please call customer service at 1.800.289.4276 between the hours of 8:00 AM - 5:00 PM PST in advance to obtain an RMA number (Return Merchandise Authorization) within 30 days of purchase date. Customer will be responsible for all shipping costs upon returning any product unless product is defective then customer will be reimbursed for shipping a defective return. Any items returned without an RMA number clearly printed on the outside of the package will be returned to sender.